Privacy Policy

Last updated: [16/11/25]
Company Name: Green Energie Ltd]
Website: [greenenergie.uk]

1. Introduction

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

By using our website, submitting an eligibility form, or contacting us, you agree to this policy.

2. Information We Collect

We may collect the following information:

A. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Home address

  • Postcode

  • Property information (e.g., EPC rating, heating system, property type)

  • Eligibility information (e.g., income band, benefits status, health-related eligibility indicators)

  • Any additional information you submit in forms

B. Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and session activity

  • Cookies (see “Cookies” section)

3. How We Use Your Information

We use your information to:

  • Assess your eligibility for energy-efficiency grants (ECO4, ECO Flex, GBIS, BUS, etc.)

  • Contact you regarding your application or enquiry

  • Connect you with an accredited installer or partner for surveys and grant processing

  • Provide customer support

  • Improve our website and services

  • Comply with legal or regulatory requirements

4. Legal Basis for Processing

We process your information under:

  • Legitimate interest – to assess eligibility and deliver our services

  • Consent – when you voluntarily submit forms

  • Legal obligation – if we must share data with regulatory bodies when required

5. Sharing Your Information

We may share your information with:

  • Accredited installers and retrofit partners

  • Local authorities (for ECO Flex declarations)

  • Energy suppliers involved in government schemes

  • Approved contractors performing surveys

  • IT service providers (hosting, CRM, email systems)

We do not sell your data to third parties.

6. Data Storage & Security

We store data on secure, GDPR-compliant servers.
We use encryption, access control, and monitoring to protect your information.

7. Data Retention

We keep your information only as long as necessary for:

  • Grant assessment and processing

  • Legal and reporting requirements

  • Customer support follow-up

You may request deletion at any time (see below).

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Restrict processing

  • Object to processing

  • Request a copy of your data

To exercise your rights, contact:
📩 [[email protected]

9. Cookies

We use cookies for:

  • Website functionality

  • Analytics

  • Improving user experience

  • Tracking conversions from marketing

You can disable cookies in your browser at any time.

10. Contact Us

If you have any questions about this policy or how we use your data, contact:
📩 [[email protected]]

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